A dedicated support team at your side

Fast handling of your urgent requests

Our dedicated IT support team will respond to your requests for assistance as quickly as possible and provide you with real peace of mind thanks to its reactive approach. Our in-house IT specialists will help all users to resolve all types of problems relating to their workstations and the company's and/or administration's IT network.

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How does the support request process work?
Here are the various stages in sending a request for assistance to our services. Our team will respond promptly. (Available during business hours).
  • Diagnosis and assessment of the situation - Thanks to our responsive team, first contact is made by email or phone to collect information that could help us resolve your issue. Our certified employees then perform an analysis and provide a precise diagnosis of the situation.
    Diagnosis and assessment of the situation - Thanks to our responsive team, first contact is made by email or phone to collect information that could help us resolve your issue. Our certified employees then perform an analysis and provide a precise diagnosis of the situation.
    Diagnosis and assessment of the situation
    Thanks to our responsive team, first contact is made by email or phone to collect information that could help us resolve your issue. Our certified employees then perform an analysis and provide a precise diagnosis of the situation.
  • Remote support with TeamViewer - Using our remote assistance tool, our teams can, with your authorisation, view your office and intervene on your machine to help you out or direct you to a satisfactory solution without generating travel costs.
    Remote support with TeamViewer - Using our remote assistance tool, our teams can, with your authorisation, view your office and intervene on your machine to help you out or direct you to a satisfactory solution without generating travel costs.
    Remote support with TeamViewer
    Using our remote assistance tool, our teams can, with your authorisation, view your office and intervene on your machine to help you out or direct you to a satisfactory solution without generating travel costs.
  • An expert will visit your site if necessary - Sometimes, some technical failures cannot be resolved remotely and require on-site intervention. In this situation, it is necessary to involve one of our technicians directly within your company or the infrastructure hosting the source of the problem.
    An expert will visit your site if necessary - Sometimes, some technical failures cannot be resolved remotely and require on-site intervention. In this situation, it is necessary to involve one of our technicians directly within your company or the infrastructure hosting the source of the problem.
    An expert will visit your site if necessary
    Sometimes, some technical failures cannot be resolved remotely and require on-site intervention. In this situation, it is necessary to involve one of our technicians directly within your company or the infrastructure hosting the source of the problem.

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Customised support

Add services according to your needs

Our corporate IT specialists can intervene on an ad hoc basis or plan a regular presence on site, depending on your expectations and needs. This proactive and preventive approach helps to limit incidents and impact the continuity of your business.

We can also provide a range of training courses using our support software, so you can get direct answers to your questions.

 

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