IT Support listening to your business

Outsourcing your it support

Increase responsiveness with a full team mobilized for your company

AZ Informatique can maintain all types of IT equipment: physical and virtual servers, switches, Firewalls, NAS or routers. We will help you out as quickly as possible to bring you a real peace of mind and ensure the longevity of your IT equipment. Close to you, we know you and are sensitive to your expectations and needs.

AZ OUTSOURCING SUPPORT

Our IT maintenance contract

Global supervision of your IT equipment
Updates to your applications (antivirus, security, ...)
Maintenance, repair and replacement of equipment
Control of backups and restoration of files or complete systems
Various services such as creation of user accounts, e-mail addresses, deployment of anti-virus on new workstations.

We offer customers benefiting from our service package a very short response time in the event of a blocking failure.

2 hours to take charge of the intervention (call and diagnosis).
8 hours for the resolution or implementation of a troubleshooting solution.

(The pricing of our services is calculated according to the size of your network infrastructure)

Diagnosis and assessment of the situation

Thanks to our responsive team, first contact is made by email or phone to collect information that could help us resolve your issue. Our certified employees then perform an analysis and provide a precise diagnosis of the situation.
Remote support with TeamViewer

Using our remote assistance tool, our teams can, with your authorisation, view your office and intervene on your machine to help you out or direct you to a satisfactory solution without generating travel costs.
An expert will visit your site if necessary

Sometimes, some technical failures cannot be resolved remotely and require on-site intervention. In this situation, it is necessary to involve one of our technicians directly within your company or the infrastructure hosting the source of the problem.

Our technical maintenance

For quick and easy customer support

Most software-related problems can be solved remotely; we suggest you work on your machine via remote maintenance via TeamViewer.

We are also able to provide various training courses using our support software, allowing you to directly obtain answers to your questions: whether they concern one of our management software or any consumer product.